18th Year Anniversary
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Improving Digital Government Through IT Modernization :
Thursday, March 16



Registration Opens/Continental Breakfast



Welcome and Opening Remarks



Improving Digital Government Through IT Modernization


Chris Chilbert, HHSChris Chilbert, Chief Information Officer, Office of the Inspector General, HHS







Steven Corey-Bey, Dept of EducationSteven Corey-Bey, Chief Enterprise Architect and Chief Investment and Acquisition Management Team, IT Program Services, OCIO, Department of Education





Anahita Reilly, GSAAnahita Reilly, Chief Customer Officer, GSA








Mike Smoyer, DGIMichael Smoyer, President, Digital Government Institute (Moderator)




Transforming the Citizen Experience

Abhijit Mitra, ServiceNowAbhijit Mitra, General Manager, Customer Service Management Applications, ServiceNow





Networking/Coffee Break



Hands-On Use Cases from Private and Public Sector

Tony Ogden, ServiceNowTony Ogden, Product Line Sales Manager, Customer Service Management, ServiceNow






Dan Reinhardt, ServiceNowDan Reinhardt, Senior Solution Architect, Customer Service Management, ServiceNow  





Closing Remarks - Seminar Concludes


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