18th Year Anniversary
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Improving Digital Government Through IT Modernization :
Thursday, March 16


7:45

 

Registration Opens/Continental Breakfast


8:25

 

Welcome and Opening Remarks


8:30

 

Improving Digital Government Through IT Modernization

 

Chris Chilbert, HHSChris Chilbert, Chief Information Officer, Office of the Inspector General, HHS

 

 

 

 

 

 

Steven Corey-Bey, Dept of EducationSteven Corey-Bey, Chief Enterprise Architect and Chief Investment and Acquisition Management Team, IT Program Services, OCIO, Department of Education

 

 

 

 

Anahita Reilly, GSAAnahita Reilly, Chief Customer Officer, GSA

 

 

 

 

 

 

 

Mike Smoyer, DGIMichael Smoyer, President, Digital Government Institute (Moderator)

 


9:15

 

Transforming the Citizen Experience

Abhijit Mitra, ServiceNowAbhijit Mitra, General Manager, Customer Service Management Applications, ServiceNow

 

 


10:00

 

Networking/Coffee Break


10:15

 

Hands-On Use Cases from Private and Public Sector

Tony Ogden, ServiceNowTony Ogden, Product Line Sales Manager, Customer Service Management, ServiceNow

 

 

 

 

 

Dan Reinhardt, ServiceNowDan Reinhardt, Senior Solution Architect, Customer Service Management, ServiceNow  

 

 


11:00

 

Closing Remarks - Seminar Concludes

 

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