18th Year Anniversary
Event: Conference: * Government Customer Service Conference @930gov
* Government Customer Service Conference @930gov September 6, 2017

Mariela Malero, USCIS

Mariela Melero, U.S. Citizenship and Immigration Services, discusses "Reality Check: Government Customer Experience" at the 2016 Government Customer Service Conference @930gov.


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There are plenty of changes underway in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement.

DGI's 17th Government Customer Service Conference -- which is free for government professionals -- will explore the policies, applications and technologies involved with improving customer experience and citizen services. This annual event is one of the largest serving public sector professionals responsible for improving customer experience and citizen engagement through all aspects of serving citizens to include but not limited to onsite, online, social media, mobile, contact center operations, and more. Annually, conference presenters share practical, actionable information on successful programs, obstacles overcome, future plans and recommendations to boost citizen experience programs. 

The 2017 Government Customer Service Conference will be held in conjunction with Digital Government Institute’s 5th annual 930gov Conference, Tradeshow & Training Symposium.  


Registration is Free, and all Conference attendees will have access to all 930gov sessions and technical communities.



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date September 6, 2017 location Walter E. Washington Convention Center

between 7th and 9th Streets
and N Street and
Mt. Vernon Place
Washington, DC

The Convention Center is located at the Mt Vernon Sq/ 7th St-Convention Center metro stop. Click Here for directions. registration fee FREE Registration for Government, Academia, Systems Integrators, and Contractors

related resources Government Customer Service Technical Community

Government Customer Service Conference @930gov 2016 Photos
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