GOVERNMENT CUSTOMER SERVICE

How Do You Recognize Great Agency Customer Service? READ THE BLOG
ENTERPRISE ARCHITECTURE
CONFERENCE & EXPO 2017

REGISTER HERE

APRIL 27, 2017 | Ronald Reagan Building

Technical Communities

 

Technical communities are existing cross-agency coalitions of government professionals who are working to advance knowledge in specific subject matter in these areas…

 

Big Data and Knowledge Management

 

Government agencies generate vast amounts of intellectual capital, as well as data. This technical community is working to advance  methods for capturing, administering, sharing, analyzing and and storing massive volumes of both knowledge and information across government operations.

 

Cloud Computing and data center

 

The potential financial, security, and operational benefits of cloud computing make it compelling. This technical community shares knowledge and best practices for resolving the challenges of moving to the cloud.

 

Cyber-Security

 

View the latest articles, events and resources available on what the federal government is doing to minimize and prevent cyber security threats.

 

E-Discovery, Records and Information Management

 

This technical community works to advance understanding of requirements and best practices for managing, accessing, tracking, and organizing all forms of electronically stored information.

 

Enterprise Architecture and DevOps/Agile

 

This technical community works to advance enterprise architecture, DevOps, and Agile as disciplines for aligning people, processes, technology, and other resources with agency strategic goals.

 

Government Customer Service 

Public service is customer service. This technical community works to develop and promote best practices for delivering timely, cost-effective services to citizens and other stakeholders.

 

IPv6/Networks

 

IPv6 is a necessary evolution that brings one clear benefit and many implementation challenges. This technical community shares best practices for avoiding disruptions and vulnerabilities as agencies transition to IPv6 (and other next-gen network innovations).

 

Wireless and Mobile Technology

 

Agency employees need secure access to systems and information—wherever their work may take them. This technical community collaborates on strategies for addressing the organizational and technical impacts of mobile technologies.

 

Emerging Communities 

 

Coming soon…

We have our finger on the pulse of government IT. Emerging communities is an incubator space for up and coming topics that are making their way into the day-to-day practice of IT professionals.

Image of vendors and community members interacting