Government Customer Service
Find resources related to web services, customer contact centers, and citizen experience for and in the public sector.
Basic standards for website performance include security, speed, accessibility for users with disabilities and ease of mobile access. Unfortunately, only eight percent of the most viewed federal websites meet the basic standards. Many of the federal websites do not event meet U.S government requirements for the web. Read the full
The flagship session at the 2016 Customer Service & Experience Conference at 930gov just might be the 15th Annual Government Customer Service Excellence Awards. Every year, we recognize professionals who take customer service to the next level in some of the most challenging environments in government. But as I’m looking