GOVERNMENT CUSTOMER Experience Conference @930gov

August 28, 2018

 

Conference: Government Customer Experience Conference @930gov - August 28, 2018 1

 

Overview:

Changes continue in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement.

DGI’s 18th Government Customer Experience Conference — which is free for government professionals — will explore the policies, applications and technologies involved with improving customer experience and citizen services. This annual event is one of the largest serving public sector professionals responsible for improving customer experience and citizen engagement through all aspects of serving citizens to include but not limited to onsite, online, social media, mobile, contact center operations, and more. Annually, conference presenters share practical, actionable information on successful programs, obstacles overcome, future plans and recommendations to boost citizen experience programs.

The 2018 Government Customer Experience Conference will be held in conjunction with Digital Government Institute’s 6th annual 930gov.  

Registration is Free, and all Conference attendees will have access to all 930gov sessions and technical communities.

AGENDA

SPEAKERS TO INCLUDE

Kerry McKay, Oracle

Kevin Carter, Defense Digital Service Amira Boland
Kerry McKay
Master Principal Solution Engineer, Oracle Public Sector

Kevin Carter

Bureaucracy Hacker, Defense Digital Service

Amira Choueiki Boland

Deputy Director, Office of Evaluation Sciences, GSA

Susan Wedge, IBM

Colleen Hiam, SBA

Russ Jensen, Knoxville 311
Susan Wedge

Vice President, Global Business Services, US Public Sector, IBM

Colleen Hiam

Center Director, Office of Disaster Assistance, Customer Service Center,  SBA

Russ Jensen

Director 311 & 211, City of Knoxville, TN

 Chelsie Bright, Qualtrics

Arianne Miller, OPM

Ed Pacchetti, Dept of Education

Chelsie Bright

Senior XM Scientist, Qulatrics

Arianne Miller

Managing Director of the OPM Innovation Lab

Ed Pacchetti

Director Customer Analytics, Federal Student Aid, Department of Education

Trevor DeLew, Qualtrics  

Vince Rotell, DIMOC 

Trevor DeLew

Head of Federal, Qualtrics

 

 Vince Rotell

Director, Defense Imagery Management Operations Center (DIMOC)

   

AGENDA

Location:

Walter E. Washington Convention Center

801 Mt. Vernon Place, NW
Washington, DC

The Mt. Vernon Square/7th Street/Convention Center metro stop (yellow/green lines) is located on site.


View our 930gov 2017 photos  here.


TITLE SPONSOR

Oracle

SPONSORED BY

IBM

 

Qualtrics

 

In ASSOCIATION WITH

 

CXPA

 

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