GOVERNMENT CUSTOMER Experience Conference @930gov

August 28, 2018

 

conference

Conference: Government Customer Experience Conference @930gov - August 28, 2018 1

 

Overview:

Changes continue in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement.

DGI’s 18th Government Customer Experience Conference — which is free for government professionals — will explore the policies, applications and technologies involved with improving customer experience and citizen services. This annual event is one of the largest serving public sector professionals responsible for improving customer experience and citizen engagement through all aspects of serving citizens to include but not limited to onsite, online, social media, mobile, contact center operations, and more. Annually, conference presenters share practical, actionable information on successful programs, obstacles overcome, future plans and recommendations to boost citizen experience programs.

The 2018 Government Customer Experience Conference will be held in conjunction with Digital Government Institute’s 6th annual 930gov.  

AGENDA

SPEAKERS TO INCLUDE

Eric Bishop, Oracle Kevin Carter, Defense Digital Service Amira Boland

Eric Bishop

Master Principal Applications Architect and Sales Consulting Manager, Oracle Public Sector

 

Kevin Carter

Bureaucracy Hacker, Defense Digital Service

Amira Choueiki Boland

Senior Advisor, Service Delivery Analytics Center of Excellence, GSA

Colleen Hiam, SBA

 

Anahita Reilly

Colleen Hiam

Center Director, Office of Disaster Assistance, Customer Service Center,  SBA

 

Anahita Reilly

VP Customer Experience, General Services Administration

 

 Check out Last Year’s Agenda: CLICK HERE 

Registration is Free, and all Conference attendees will have access to all 930gov sessions and technical communities.

SPONSORED BY

Oracle

IBM

  Qualtrics

IN ASSOCIATION WITH

CXPA

REGISTER NOW

AGENDA

Location:

Walter E. Washington Convention Center

801 Mt. Vernon Place, NW
Washington, DC

The Mt. Vernon Square/7th Street/Convention Center metro stop (yellow/green lines) is located on site.


View our 930gov 2017 photos  here.


VISIT THE GOVERNMENT CUSTOMER SERVICE COMMUNITY PAGE