INSIGHTS – BLOG POSTS

The flagship session at the 2016 Customer Service & Experience Conference at  930gov  just might be the 15th Annual Government Customer Service Excellence Awards. Every year, we recognize professionals who take customer service to the next level in some of the most challenging environments in government. But as I’m looking
Philip Droege is an interesting guy—with an even more interesting job.He’s the Director, Office of Records Management for the Executive Office of the President EOP. Which means two things: He’s in charge of maintaining the paper trail for the president, vice president, and all their deputies, assistants, counsels, and other
As we develop the Knowledge Management (KM) conference agenda for 930gov and I continue to talk to our speakers, a clear theme emerged: There are several common pitfalls that knock KM initiatives off track.Most of these pitfalls stem from the lack of a common definition of KM that can be easily understood—especially
Image of people at tradeshows 930GOV | DGI
Thirty years ago, the live event government marketplace was a completely different realm. Back then, great tradeshows stalked the earth and the apex predator for federal marketing dollars was an annual “Tradeshow and Conference” filling the prior Washington Convention Center multiple times each year.Fast forward to the present and it’s