March 2022 - Digital Government Institute

Event Recap: 19th Annual E-Discovery, Records & Information Management Conference

January 11, 2023March 31, 2022 by DGI Staff

According to Gartner, “at least 85% of all processes in the government begin with some sort of a form and end with some sort of a record”, says MJ Jackson with DocuSign. Given the magnitude of documents being processed and the M-19-21 directive, government agencies need insight into how to provide secure storage, access and retrieval of government records. In the 19th Annual Conference on E-Discovery Records Information Management, key government and industry experts gathered to address many of the …

Event Recap: Building CX Business Case

January 11, 2023March 17, 2022 by DGI Staff

With the increase momentum of CX across government agencies, DGI produced a virtual workshop on Building a CX Business Case. “66% of government leaders agree CX is a priority”, while “57% report that CX is still not owned at a leadership level”, says Dr. Sam Coy, Solutions Consultant with Zendesk. Given that and the number of recent directives with the administration’s “renewed focus on building trust and equity” and “delivering excellent, equitable, and secure Federal services”, DGI thought it extremely …

Registration for FISMA Training Closes Monday, September 11, 2023