Month: May 2022

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter May 19th marked a milestone of over two decades of DGI covering topics focused on customer experience. With last year’s Executive Order to transform “Federal CX & Service Delivery”, the Virtual Customer Experience Conference 2022 was customized to meet agency needs. Content was developed by the CX, Educational Advisory Committee and from audience feedback over CX-related programming during the past year. Panelists and a presenter addressed topics including: Aligning CX, …

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WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Why care about digitizing records management? DGI event sponsor, Collabware reminds us that under government-wide policy M-19-21, “the deadline for agencies to transition their government records (and metadata) management entirely into an electronic environment is by the end of 2022. NARA will stop accepting new paper records after this time.” The M-19-21 directive is intended to “help the government transition fully to electronic records for increased efficiency, accuracy, and improved storage.” With this …

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