WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter “We are past the point of convincing people that we need to do security,” says Alex Reid with 11:11 Systems. At the same time, he added, “we need to all be on the same page as security practitioners.” So, how do agencies ‘get on the same page’? Just as important as it is to have the right hardware, software, and plan in place, it is equally as important to have …
WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter In the world of CX, “40% of people will tell others about a good experience… while 60% will tell others about a poor experience,” said Russ Jensen, Director of Center for Service Innovation 311/211 City of Knoxville (quoting a study done by Echo Research Ltd.). Additionally, “nearly 66% of respondents (from another study) cited that smartphone apps were among their top three preferred means of engaging with local government.” Given …