May 2024 - Digital Government Institute

Event Recap: Improving Public Sector CX

August 27, 2024May 23, 2024 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Why care about CX? For one, Okta’s LaRel Rogers reminded us that “Customer Service is the second priority in the President’s Management Agenda.” In addition, there are numerous “CX Laws, Executive Orders, and Memos.” Even a number of CXO positions are being created for agencies to translate CX and integrate it into workplaces that are largely focused on operational requirements. In order to address CX in an agency environment, LaRel …

Event Recap: Leveraging Data to Achieve Agency Mission

August 27, 2024May 9, 2024 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter “Traditionally, IT systems in agencies have been about the transaction, but more and more, data is essential for mission success,” said Bob Jeffcott, Principal Systems Engineer with Software AG Government Solutions. With that, he added that “new technology and new expectations have created increasing demands for dynamic, real-time access to data”, which have been bolstered by AI and AI-specific datasets. One step toward understanding how agency data and mission is …

Event Recap: Taming the Data Dragon: Exploring the Critical Role of Data Governance in E-Discovery

August 27, 2024May 2, 2024 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Why care about data? All sectors are responding to an extraordinary surge of data, and it’s growing. Lindsey Tsai with Exterro referred to intelligence gathered by Gartner, Statista, and McKinsey that cited “in 2020, 64.2 zettabytes of data were created, consumed, and stored. By 2025, that number is expected to grow to 181 zettabytes”, which is nearly triple the amount of growth over a five-year period. To understand the magnitude …

Registration for FISMA Training Closes Monday, September 11, 2023