Government Customer Experience
Public service involves providing great customer service so the citizen experience meets expectations. This community of interest works to develop and promote best practices for delivering timely, cost-effective services to citizens and other stakeholders.
Find resources related to web services, customer contact centers, and citizen experience for and in the public sector.
Upcoming & Archived Events
Find Customer Service-related Archived Webinars
News, White Papers & Press Releases
Related Resources
- CIO.gov https://www.cio.gov
- The US Digital Service Digital Services Playbook https://playbook.cio.gov
- Performance.gov https://www.performance.gov
- Improving Customer Experience with Federal Services https://www.performance.gov/CAP/CAP_goal_4.html
- Veteran Customer Experience https://www.performance.gov/veterans_affairs/APG_va_3.html
- Developing a Workforce for the 21st Century https://www.performance.gov/CAP/CAP_goal_3.html
- Modernize IT to Increase Productivity and Security https://www.performance.gov/CAP/CAP_goal_1.html
- Executive Office of the President https://www.whitehouse.gov
- The US Digital Service https://www.usds.gov
- The US Digital Service Digital Services Playbook https://playbook.cio.gov
- Defense Digital Service https://dds.mil
- Digital.gov https://digital.gov/#
- Federal Data Strategy https://strategy.data.gov
- US Small Business Administration https://www.sba.gov
- Disaster Assistance Customer Service Center https://www.sba.gov/offices/disaster/dacsc
- US Office of Personnel Management https://www.opm.gov
- Innovation Lab https://lab.opm.gov
- General Services Administration https://www.gsa.gov
- Office of Evaluation Sciences https://oes.gsa.gov
- United States Department of Defense https://www.defense.gov
- Defense Digital Service https://dds.mil
- Unified Shared Services Management (USSM) https://www.ussm.gov
- Customer Experience Professionals Association (CXPA) https://www.cxpa.org/home
- How a Chief Customer Experience Officer Could Transform Government (January 2019) https://www.govexec.com/excellence/promising-practices/2018/01/how-chief-customer-experience-officer-could-transform-government/145190/
- OMB Circular A-11 Section 280—MANAGING CUSTOMER EXPERIENCE AND IMPROVING SERVICE DELIVERY (JUNE 2018) https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf
- Delivering Government Solutions in the 21st Century: Reform Plan and Reorganization Recommendations (June 2018) https://www.whitehouse.gov/wp-content/uploads/2018/06/Government-Reform-and-Reorg-Plan.pdf