Event Recap: Improving Public Sector CX
Why care about CX? For one, Okta’s LaRel Rogers reminded us that “Customer Service is the second priority in the President’s Management Agenda.” In addition, there are numerous “CX Laws, Executive Orders, and Memos.” Even a number of CXO positions are being created for agencies to translate CX and integrate it into workplaces that are largely focused on operational requirements. In order to address CX in an agency environment, LaRel Rogers is also “a believer that small efforts lead us to big results.” With that, DGI brought together a handful of subject matter experts to ‘take a deeper dive’ into the following:
- Evolution of CX at the Census Bureau: Successes and Hurdles
- CX projects underway at the Census Bureau
- How to make CX real and relevant to agencies
- What role technology is playing in CX
- Defining “Redesign Era” and “Thrive Kit” for your own agency
- CX journey “pain points” and “bright spots”
- How Okta helps convert non-identity use cases for agencies
- Co-Design Process Case Study at CFPB
- Why co-design is challenging in the public sector
- What it takes to build a foundation for co-design
Sponsors: Okta