Conference: Government Customer Experience Conference @930gov - June 10, 2020

GOVERNMENT CUSTOMER Experience VIRTUAL Conference @930gov

 

May 6, 2021

Overview

DGI’s 21st annual Government Customer Experience Conference  will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more.

The 2021 Government Customer Experience Virtual Conference will be held in conjunction with Digital Government Institute’s 9th annual 930gov Conference.  Registration is Free.

SESSION HIGHLIGHTS

Standing Up CX Departments – Lessons Learned 
  • Stephanie Bogan, Chief Customer Experience Officer, Director Customer Experience Division, NARA
  • David Wernecke, Chief Experience Officer, CFPB
New Research: Red Tape and the Menace to Customer and Employee Experience 
  • Stephanie Thum, Founding Principal, Practical CX

2021 EDUCATIONAL ADVISORY COMMITTEE

  • Lora Allen, Project Manager, UX Research and Strategy, CX Evangelist, GSA
  • Michele Bartram, Customer Experience Officer (CXO), U.S. Census Bureau
  • Stephanie Bogan, Chief Customer Experience Officer, Director Customer Experience Division, National Archives & Records Administration
  • Danielle Brigida, Deputy Director of Digital Strategy, Department of the Interior
  • Ernest Chrappah, Director, District Department of Consumer & Regulatory Affairs (DCRA)
  • Tim Cossairt, Branch Manager – Resolution Support Branch/Identity Verification, National Transportation Vetting Center, Office of Intelligence and Analysis, TSA
  • Pamela Fusting, DHS Director of Operations, State of Tennessee Department of Human Services
  • Russ Jensen, Director, Knoxville, TN Center for Service Innovation 311/211
  • David Johnston, Head Social Media Manager, DoD
  • Mike Smoyer, President, Digital Government Institute
  • Stephanie Thum, Founding Principal, Practical CX
  • David Wernecke, Chief Experience Officer, Consumer Financial Protection Bureau
  • Courtney Winship, Chief, Digital Services Division, Office Citizenship and Applicant Information Services, USCIS

COMMUNITY

VISIT THE GOVERNMENT CUSTOMER SERVICE COMMUNITY OF PRACTICE PAGE

 

FREE FOR GOVERNMENT, INDUSTRY & ACADEMIA

REGISTER