GOVERNMENT CUSTOMER Experience Conference @930gov

Conference: Government Customer Experience Conference @930gov - August 28, 2018 1

 

August 20, 2019

 AGENDA

Overview

Changes continue in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement.

DGI’s 19th Government Customer Experience Conference — which is free for government professionals — will explore the policies, applications and technologies involved with improving customer experience and citizen services. This annual event is one of the largest serving public sector professionals responsible for improving customer experience and citizen engagement through all aspects of serving citizens to include but not limited to onsite, online, social media, mobile, contact center operations, and more. Annually, conference presenters share practical, actionable information on successful programs, obstacles overcome, future plans and recommendations to boost citizen experience programs.

The 2019 Government Customer Experience Conference will be held in conjunction with Digital Government Institute’s 7th annual 930gov Conference & Tradeshow.  

Registration is Free for government. All Conference attendees will have access to all 930gov sessions and technical communities.

COMMUNITY

VISIT THE GOVERNMENT CUSTOMER SERVICE COMMUNITY PAGE

 

Location

Walter E. Washington Convention Center

801 Mt. Vernon Place, NW
Washington, DC

The Mt. Vernon Square/7th Street/Convention Center metro stop (yellow/green lines) is located on site.


 AGENDA

SPONSORED BY

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