Government Customer Experience @930gov 2020 INDUSTRY PROBLEM SOLVERS

At the Digital Government Institute we bring together government and industry-leading solutions providers to discuss technologies, applications and solutions. DGI thanks the following sponsors for supporting our 2020 conference.



Quadient helps government agencies create a nimble, effective, and unified communications infrastructure to improve the citizen experience. The world’s leading customer communications management (CCM) platform, Quadient Inspire enables you to quickly create, manage, and deliver timely, personalized, compliant communications across all channels.

WHITE PAPER:   Effortless Consistent Communications for Constituents

Virtual Booth

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.

Our FedRAMP authorized contact center solution ensures superior CX, security, and citizen trust. Our government experts help you design and deliver secure omnichannel contact center. We also offer: Continuity & Resiliency Solutions, Contact Tracing, Government Cloud Contact Center solution, Outsourcing Services for Government, Training + Onboarding and Citizen-Centric Strategies + Consulting.


WHITEPAPER: Contact Tracing – What You Need to Know to Ramp Up Quickly
FEATURED WEBINAR: CARES Act Now – Handling the Surge in Citizen Outreach
SALES CONTACT: Stephen Parowski, Group VP, Public Sector

Virtual Booth

For 25+ years, TTEC has been a leading global contact center technology and service company for both the public and private sectors. Don’t just meet citizen service expectations, but exceed them with Humanify Enterprise for Government, a proven, secure, cloud customer experience solution, powered by the reliability of the Cisco® platform. 


GovLoop’s mission is simple: connect government to improve government. We aim to inspire public sector professionals to better service by acting as the knowledge network for government.

FEATURED LINK:  Daily Awesome Newsletter
FEATURED LINK: 3 Pillars of a Modern, Digital Government
FEATURED LINK: A Metrics-Driven Approach to Customer Experience
FEATURED LINK: Creating 21st Century Digital Experiences in Federal Government
FEATURED WEBINAR: How the 21st Century IDEA will Transform Government
CONTACT:  Spencer Grady, Digital Marketing Analyst 

Virtual Booth

GovLoop serves a community of more than 300,000 government leaders by helping them to foster collaboration, learn from each other, solve problems and advance in their government careers.

We do this through a variety of mechanisms, including:

  • In-depth editorial reporting and research about topics at the intersection of management and technology
  • News coverage of issues and events that are pertinent to the government community
  • Weekly online trainings and self-paced courses
  • Speaking engagements
  • Leadership programs, and more