CUSTOMER Experience VIRTUAL Conference

Overview

DGI’s 22nd annual Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. Registration is Free.

2021 EDUCATIONAL ADVISORY COMMITTEE

• Lora Allen, Project Manager, UX Research and Strategy, CX Evangelist, GSA
• Michele Bartram, Customer Experience Officer (CXO), U.S. Census Bureau
• Stephanie Bogan, Chief Customer Experience Officer, Director Customer Experience Division, National Archives & Records Administration
• Danielle Brigida, Deputy Director of Digital Strategy, Department of the Interior
• Ernest Chrappah, Director, District Department of Consumer & Regulatory Affairs (DCRA)
• Tim Cossairt, Branch Manager – Resolution Support Branch/Identity Verification, National Transportation Vetting Center, Office of Intelligence and Analysis, TSA
• Pamela Fusting, DHS Director of Operations, State of Tennessee Department of Human Services
• Russ Jensen, Director, Knoxville, TN Center for Service Innovation 311/211
• David Johnston, Head Social Media Manager, DoD
• Stephanie Thum, Founding Principal, Practical CX
• David Wernecke, Chief Experience Officer, Consumer Financial Protection Bureau
• Courtney Winship, Deputy Chief Data Officer, Digital Services Division, Office Citizenship and Applicant Information Services, USCIS