Enhancing Customer Engagement Via Websites




The importance of government agencies providing quality online experiences for constituents and internal stakeholders cannot be understated.  Public sector entities serve very diverse audiences – other government agencies, industry, academia, and constituents – and their respective websites need to provide relevant content quickly & easily to each audience.  But how are agencies going about modernizing, updating, maintaining, and managing government websites? 

Register Today and prepare to learn from multiple government subject matter experts on how they gathered insights from users and listened to their stakeholders to improve website site navigation and engagement by simplifying terminology, establishing governance best practices, permissions and much more. 



Michael Knight, Chief, Web Branch (Office of Innovation), National Archives and Records Administration

Jessica Milcetich, Director of Customer Experience, USAGov, General Services Administration

Ryan Picchini, Director, Product Marketing, Acquia