Using Data & Digital Services to Improve CX
MARCH 11, 2021 | 11AM ET
webinar
Overview
A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one agency is utilizing data to implement digital services to improve internal and external CX. Topics covered include how CX projects are identified, teamwork required, digital service development and implementation, and associated results.
A 30-minute CX learning opportunity you will not want to miss!
Presenters:
Courtney Winship, Deputy Chief Data Officer, U.S. Citizenship & Immigration Services
Vashon Citizen, Chief, Digital Services Division, U.S. Citizenship & Immigration Services
