Using Data & Digital Services to Improve CX

MARCH 11, 2021 | 11AM ET

webinar

Overview

A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one agency is utilizing data to implement digital services to improve internal and external CX. Topics covered include how CX projects are identified, teamwork required, digital service development and implementation, and associated results.
A 30-minute CX learning opportunity you will not want to miss!

Presenters:
Courtney Winship USCISCourtney Winship, Deputy Chief Data Officer, U.S. Citizenship & Immigration Services

 

 

 

Vashon Citizen USCISVashon Citizen, Chief, Digital Services Division, U.S. Citizenship & Immigration Services