Customer Experience Conference


May 19 2022


9:30 am - 12:00 pm

Event Type

Virtual Conference

DGI’s 22nd annual Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more.


  • Michele J. Bartram, Customer Experience Officer (CXO), Office of the Assistant Director Communications Directorate (ADCOM), U.S. Census Bureau
  • Stephanie Bogan, Chief Customer Experience Officer, Director Customer Experience Division, National Archives
  • Eric Bruce, Head Visitor Experience and Evaluation, National Gallery of Art
  • Ernest Chrappah, Director, District Department of Consumer & Regulatory Affairs (DCRA)
  • Tim Cossairt, Branch Manager – Resolution Support Branch/Identity Verification, National Transportation Vetting Center, Office of Intelligence and Analysis, TSA
  • Chelsea D’Angona, Manager, Customer Strategy & Applied Design, Government & Public Services Deloitte Consulting LLP
  • Pamela Fusting, DHS Director of Operations, State of Tennessee Department of Human Services
  • David Johnston, Head Social Media, DoD
  • Mike Smoyer, President, Digital Government Institute
  • Stephanie Thum, Founding Principal, Practical CX
  • David Wernecke, Chief Experience Officer, CFPB
  • Brian Whittacker, Chief Experience Officer, FDIC
  • Courtney Winship, Deputy Chief Data Officer, Office of Chief Data Officer, USCIS



The event is finished.