Improving Public Sector Customer Experience
All event times are U.S. Eastern time
DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs. Creating exceptional customer experiences (CX) is so important it is the 2nd of three core priorities in the President’s Management Agenda – “Delivering excellent, equitable, and secure Federal services and customer experience.”
AGENDA
1:00pm
Welcome and Opening Remarks
Mike Smoyer, President, Digital Government Institute
1:00pm
How to Better Understand Customers, What They Need, and How To Get Started
Beth Martin, UX Designer, Digital Services, OPM
1:30pm
Unleashing the Power of e-Discovery: How AI, Cloud, and Data Are Changing the Game in Government IT and Improving Citizen Experience
Alex Moy, Head of Public Sector Strategy & Marketing, Relativity
2:00pm
The Automation Developer Experience
Kathryn Yetter, Senior Consultant, Red Hat
Christopher Novak, Architect, Red Hat
2:30pm
Spotlight: USAID Improves Customer Experience for its Partners
Colleen Allen, Assistant Administrator, Bureau for Management, USAID
3:00pm
Closing Comments
- CPE CREDITS: 2.0
In order to receive CPE credit, attendees must fulfill all of these requirements:
- Attend the entire program
- Respond to all poll questions
- Complete and submit the post-event survey
Sponsor
Organizer Name
Sponsors
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Relativity
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Website
https://relativity.com/data-solutions/government-agencies/
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RedHat
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Website
https://www.redhat.com/en/solutions/public-sector
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TD Synnex
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Website
https://www.tdsynnex.com/na/us/
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