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CX Conference recap

May 19th marked a milestone of over two decades of DGI covering topics focused on customer experience. With last year’s Executive Order to transform “Federal CX & Service Delivery”, the Virtual Customer Experience Conference 2022 was customized to meet agency needs. Content was developed by the CX, Educational Advisory Committee and from audience feedback over CX-related programming during the past year. Panelists and a presenter addressed topics including: ·      Aligning CX, IT and digital transformation ·      Defining CX excellence ·      The difference between

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