Improving Public Sector CX

All event times are U.S. Eastern time
May 23 2024
Expired!
1:00 pm - 2:30 pm
Virtual Workshop

Sterling customer experience does not happen by accident. Rather, it requires a proper mix of strategy, people, culture change and technology over time to improve how people interact and engage with federal agencies.

The ‘Improving Public Sector Customer Experience’ virtual workshop will focus on how agencies are improving customer service and memorable customer experiences. The event agenda will cover what is working, what is new and the associated challenges of improving customer experience across the public sector.

Learning objectives include:

  • CX trends making their mark in 2024
  • Redesigning a customer experience strategy
  • CX Best Practices from industry
  • CX success stories in Public Sector

AGENDA

1:00pm

Welcome and Opening Remarks

Mike-Smoyer

Mike Smoyer
President, Digital Government Institute

1:00pm

Fireside Chat – CX at the U.S. Census Bureau

Michele Bartram

Michele Bartram
CXO, Census Bureau

1:30pm

Your Digital Identity Thrive Kit for Better CX Journey Mapping

LaRel Rogers

LaRel Rogers
Senior Product Marketing Manager, OKTA

1:45pm

Codesigning with Community-Based Organizations and Federal Agencies: A Retirement Life Experience Case Study

Andrea Brown

Andrea Brown
Sr. Service Designer, CFPB

Alexis Schilf
Sr. Customer Experience Strategist, CFPB

2:30pm

Closing Comments

  • CPE CREDITS: 1.5

In order to receive CPE credit, attendees must fulfill all of these requirements:

  • Attend the entire program
  • Respond to all poll questions
  • Complete and submit the post-event survey

Sponsor

Organizer Name

Sponsors

OKTA
OKTA
Website
https://www.okta.com/

Registration for FISMA Training Closes Monday, September 11, 2023

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