Improving Public Sector CX
All event times are U.S. Eastern time
Sterling customer experience does not happen by accident. Rather, it requires a proper mix of strategy, people, culture change and technology over time to improve how people interact and engage with federal agencies.
The ‘Improving Public Sector Customer Experience’ virtual workshop will focus on how agencies are improving customer service and memorable customer experiences. The event agenda will cover what is working, what is new and the associated challenges of improving customer experience across the public sector.
Learning objectives include:
- CX trends making their mark in 2024
- Redesigning a customer experience strategy
- CX Best Practices from industry
- CX success stories in Public Sector
AGENDA
1:00pm
Welcome and Opening Remarks
Mike Smoyer
President, Digital Government Institute
1:00pm
Fireside Chat – CX at the U.S. Census Bureau
Michele Bartram
CXO, Census Bureau
1:30pm
Rethinking Customer Experience = Total Experience Management
Speaker TBD
1:45pm
Intelligent Agreement Management (IAM) to Improve CX
Speaker TBD
2:00pm
Codesigning with Community-Based Organizations and Federal Agencies: A Retirement Life Experience Case Study
Andrea Brown
Sr. Service Designer, CFPB (pending agency approval)
Alexis Schilf
Sr. Customer Experience Strategist, CFPB
2:30pm
Closing Comments
- CPE CREDITS: 2.0
In order to receive CPE credit, attendees must fulfill all of these requirements:
- Attend the entire program
- Respond to all poll questions
- Complete and submit the post-event survey