Public service involves providing great customer service so the citizen experience meets expectations. This community of interest works to develop and promote best practices for delivering timely, cost-effective services to citizens and other stakeholders.
Find resources related to web services, customer contact centers, and citizen experience for and in the public sector.
News, White Papers & Press Releases
The U.S. Digital Service Digital Services Playbook https://playbook.cio.gov
Executive Office of the President https://www.whitehouse.gov
The U.S. Digital Service https://www.usds.gov
Defense Digital Service https://dds.mil
Customer Experience Professionals Association (CXPA) https://www.cxpa.org/home
How a Chief Customer Experience Officer Could Transform Government (January 2019) https://www.govexec.com/excellence/promising-practices/2018/01/how-chief-customer-experience-officer-could-transform-government/145190/
OMB Circular A-11 Section 280—MANAGING CUSTOMER EXPERIENCE AND IMPROVING SERVICE DELIVERY (JUNE 2018) https://www.whitehouse.gov/wp-content/uploads/2018/06/s280.pdf
Delivering Government Solutions in the 21st Century: Reform Plan and Reorganization Recommendations (June 2018) https://www.whitehouse.gov/wp-content/uploads/2018/06/Government-Reform-and-Reorg-Plan.pdf