Coming Next: AI Transactions, Cyber Readiness, Leadership for GSA
Walmart: The next model for digital government? Presuming they will return to some semblance of normal operations, federal agency programs and IT staff will once again think earnestly about modernization. When they do, I wonder if the topic of user experience or service to the citizen will once again rank top-of-mind. If it does, managers might look at Walmart. The giant retailer is among the first companies to try and apply the most recent revolutionary computing force, namely generative artificial intelligence.