DGI Staff, Author at Digital Government Institute

Event Recap: CDM Update

November 7, 2023November 2, 2023 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter According to former government CIO and current Federal CTO with ServiceNow, Jonathan Alboum reminded us that “cybersecurity now is more important than it’s ever been. And one of the tools that has become critically important to agencies is the Continuous Diagnostics and Mitigation Program. [It’s] a key part of every agency’s cyber framework and to meet requirements.” When asked, “how has CDM evolved over the years?”, Armis’s Matthew Shallbetter’s response …

Event Recap: FOIA AUTOMATION

November 7, 2023October 5, 2023 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Why care about FOIA? Federal agencies are inundated with FOIA requests that create considerable challenges for those tasked with processing them. Dan Manners of Archive360 said what we are seeing now “is the explosion of growth of data.” And according to Meredith Perry with Relativity, what compounds this is “the diversity of data types, formats and where it’s stored. . .as well as the immense pressure to respond immediately.” To …

Event Recap: Improving Public Sector Customer Experience

November 7, 2023September 21, 2023 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter A positive Customer Experience (CX) is essential. That is clear. But how can agencies create them and why is there such a push to address it now? Angy Peterson from Granicus reminded us of Joe Biden’s Executive Order where he calls on the federal government to “design and deliver services… that people of all abilities can navigate…” In terms of the how, from Paul Smith’s perspective, “closing the gap between …

Empowering the Government Workforce with Data: OPM's Workforce Evolution slide

Event Recap: Empowering the Government Workforce with Data: OPM’s Workforce Evolution

November 7, 2023August 22, 2023 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter One key problem with modernization efforts, said Melvin Brown with OPM, is that “everybody focuses on technology; we don’t focus on the people… just turning on the technology doesn’t make you more modern.” According to Ted Kaouk, also with OPM, “People are the most important asset in leveraging data.” With that, the “Office of Personnel Management is charged with creating the next generation of the federal workforce”, Jonathan Alboum of …

Event Recap: Artificial Intelligence and Machine Learning in Records Management

November 7, 2023June 15, 2023 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter “Given the last six to eight months, I think we need to declare this year ‘The Year of Artificial Intelligence,’” said Ray Davis with Feith Systems. “AI is just everywhere. Whether it’s a TV, whether it’s on blogs, or a records management association meeting,” he added. But why do agencies need AI? AIIM’s President & CEO, Tori Miller Liu, pointed out that “with hybrid work, with expanding demand on output …

Event Recap: Total Experience: Putting People First to Improve Mission Outcomes

June 8, 2023June 7, 2023 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter According to Jonathan Alboum with ServiceNow, “total experience, TX is equal to CX, customer experience, plus EX, employee experience and UX, user experience. Many know that the customer experience Executive Order came from the White House. Alboum also sees this as “a call for improving employee experiences” and adds “when you have great employee experiences, you get a really engaged workforce, and that engaged workforce is going to deliver better …

Event Recap: Improving Public Sector Customer Experience

May 23, 2023May 18, 2023 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Each year, DGI dedicates a virtual conference to the customer experience (CX) of government agencies, which also happens to be the 2nd of the President’s Management Agenda’s three top priorities on “Delivering excellent, equitable, and secure federal services and customer experience.” To improve the citizen experience, Christopher Novak with Red Hat says that “We need to make sure that we have uninterrupted services, rapid response times, secure and flawless infrastructure.” …

Event Recap: Unlocking Data to Achieve Agency Mission

May 23, 2023May 4, 2023 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Data is found in systems, such as “reports, dashboards, and data warehouses.” Although, in these forms, the data is “easy to read”, it only allows “one view of it”. Following the “trends and changes in data over time is how you turn data into knowledge,” said Bob Jeffcott with Software AG Government Solutions. Brendan Schultz with Snowflake, a Software AG affiliate, reported that at least one “large federal agency saw …

Registration for FISMA Training Closes Monday, September 11, 2023