Month: May 2025

Improving Public Sector Customer Experience

Event Recap: Improving Public Sector Customer Experience

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WATCH ON DEMAND VIDEO Share this post LinkedIn Employees within the federal government are experiencing extreme change and tremendous uncertainty. These facts are clear. What is less clear is how to address change and perform effectively under these circumstances. Given that “70% of change efforts fail” (McKinsey), as cited by Donald Bauer at the State Dept., what are ways that the remaining 30% are being successful? One way agencies can continue to deliver exceptional service is with the use of …

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Managing Data and Data Security Best Practices

Event Recap: Managing Data and Data Security Best Practices

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WATCH ON DEMAND VIDEO Share this post LinkedIn Marisol Cruz Cain from the Government Accountability Office (GAO) reports that in, “fiscal year 2022, federal agencies reported approximately 30,000 information security incidences, such as breaches and people getting past security firewalls.” A natural follow-up question to this is “how can agencies improve information sharing efforts between all the agencies responsible for cybersecurity to protect data?” Tori Miller Liu, President & CEO of AIIM maintains that organizations can benefit greatly by professionals …

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