DGI Staff, Author at Digital Government Institute

Event Recap: Improving Public Sector CX

August 27, 2024May 23, 2024 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Why care about CX? For one, Okta’s LaRel Rogers reminded us that “Customer Service is the second priority in the President’s Management Agenda.” In addition, there are numerous “CX Laws, Executive Orders, and Memos.” Even a number of CXO positions are being created for agencies to translate CX and integrate it into workplaces that are largely focused on operational requirements. In order to address CX in an agency environment, LaRel …

Event Recap: Leveraging Data to Achieve Agency Mission

August 27, 2024May 9, 2024 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter “Traditionally, IT systems in agencies have been about the transaction, but more and more, data is essential for mission success,” said Bob Jeffcott, Principal Systems Engineer with Software AG Government Solutions. With that, he added that “new technology and new expectations have created increasing demands for dynamic, real-time access to data”, which have been bolstered by AI and AI-specific datasets. One step toward understanding how agency data and mission is …

Event Recap: Taming the Data Dragon: Exploring the Critical Role of Data Governance in E-Discovery

August 27, 2024May 2, 2024 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Why care about data? All sectors are responding to an extraordinary surge of data, and it’s growing. Lindsey Tsai with Exterro referred to intelligence gathered by Gartner, Statista, and McKinsey that cited “in 2020, 64.2 zettabytes of data were created, consumed, and stored. By 2025, that number is expected to grow to 181 zettabytes”, which is nearly triple the amount of growth over a five-year period. To understand the magnitude …

Zero Trust Implementations & Lessons Learned April 2024

Event Recap: Zero Trust Implementations & Lessons Learned

August 27, 2024April 25, 2024 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter “One thing” that Systems Engineering Manager Zac Mott “hears from customers all the time is that they’re short staffed and budget constrained. They’re looking to industry for solutions that are designed to integrate with third party tools that are out-of-the-box.” Mark Mitchell with Netskope added that with noteworthy beginnings, “starting in 2005”, Zero Trust Architecture is most effective to customers when it has the ability to: “Enhance cyber security with …

Event Recap: Forensics in the CISA Incident Response Playbook

August 13, 2024March 7, 2024 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter What’s the main reason agencies conduct end point investigations? In a poll conducted during this webinar on Incident Response, 43% of agency attendees said it was due to ‘Cyber security response’. The next primary reason was for ‘IT Compliance audits’ at 32% of attendees. Given that, Justin Tolman, Forensic Subject Matter Expert with Exterro reminded us that “CISA not just an enforcement agency… it is an agency that can work …

Event Recap: Securing the Cyber/Software Supply Chain

August 13, 2024February 29, 2024 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter As a first step in understanding software supply chain security, Brian Hajost, Founder/COO of SteelCloud, clarified that “Supply chain security is cyber security. It’s one in the same.” While this helps as a starting point, there are also a number of factors that affect the security of supply chains, including “unauthorized code that runs across enterprises”, according to Faisal Razzak with Venafi who also said that, as an agency, “if …

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