Event Recap: Customer Experience Conference
May 19th marked a milestone of over two decades of DGI covering topics focused on customer experience. With last year’s Executive Order to transform “Federal CX & Service Delivery”, the Virtual Customer Experience Conference 2022 was customized to meet agency needs. Content was developed by the CX, Educational Advisory Committee and from audience feedback over CX-related programming during the past year. Panelists and a presenter addressed topics including:
- Aligning CX, IT and digital transformation
- Defining CX excellence
- The difference between customer and stakeholder interactions
- Improving constituent engagement
- Reducing burden and streamlining workflow processes
- Getting started with CX governance: A collaborative approach to CX management