Customer Experience

Improving Public Sector Customer Experience

Event Recap: Improving Public Sector Customer Experience

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WATCH ON DEMAND VIDEO Share this post LinkedIn Employees within the federal government are experiencing extreme change and tremendous uncertainty. These facts are clear. What is less clear is how to address change and perform effectively under these circumstances. Given that “70% of change efforts fail” (McKinsey), as cited by Donald Bauer at the State Dept., what are ways that the remaining 30% are being successful? One way agencies can continue to deliver exceptional service is with the use of …

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customer experience

Improving Public Sector Customer Experience

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This virtual workshop is designed to provide valuable insights and practical strategies for government CX leaders and IT professionals to revolutionize the way they engage with citizens and support their workforce. Our subject matter experts will explore the latest trends, tools, and techniques driving improvements in service delivery, streamline processes, and foster a more responsive and efficient public sector environment.

customer experience

Improving Public Sector Customer Experience

by

This virtual workshop is designed to provide valuable insights and practical strategies for government customer experience (CX) leaders and IT professionals to revolutionize the way they engage with citizens. Our subject matter experts will explore the latest trends, tools, and techniques driving improvements in service delivery, streamline processes, and foster a more responsive and efficient public sector environment.

Registration for FISMA Training Closes Monday, September 11, 2023

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