Event Recap: Using Social Media To Enhance Customer Experience
WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter In the world of CX, “40% of people will tell others about a good experience… while 60% will tell others about a poor experience,” said Russ Jensen, Director of Center for Service Innovation 311/211 City of Knoxville (quoting a study done by Echo Research Ltd.). Additionally, “nearly 66% of respondents (from another study) cited that smartphone apps were among their top three preferred means of engaging with local government.” Given …