May 2023 - Digital Government Institute

Event Recap: Improving Public Sector Customer Experience

May 23, 2023May 18, 2023 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Each year, DGI dedicates a virtual conference to the customer experience (CX) of government agencies, which also happens to be the 2nd of the President’s Management Agenda’s three top priorities on “Delivering excellent, equitable, and secure federal services and customer experience.” To improve the citizen experience, Christopher Novak with Red Hat says that “We need to make sure that we have uninterrupted services, rapid response times, secure and flawless infrastructure.” …

Event Recap: Unlocking Data to Achieve Agency Mission

May 23, 2023May 4, 2023 by DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Data is found in systems, such as “reports, dashboards, and data warehouses.” Although, in these forms, the data is “easy to read”, it only allows “one view of it”. Following the “trends and changes in data over time is how you turn data into knowledge,” said Bob Jeffcott with Software AG Government Solutions. Brendan Schultz with Snowflake, a Software AG affiliate, reported that at least one “large federal agency saw …

Registration for FISMA Training Closes Monday, September 11, 2023