Improving Public Sector Customer Experience

Event Recap: Improving Public Sector Customer Experience

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter A positive Customer Experience (CX) is essential. That is clear. But how can agencies create them and why is there such a push to address it now? Angy Peterson from Granicus reminded us of Joe Biden’s Executive Order where he calls on the federal government to “design and deliver services… that people of all abilities can navigate…” In terms of the how, from Paul Smith’s perspective, “closing the gap between …

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Registration for FISMA Training Closes Monday, September 11, 2023