Event Recap: Improving Public Sector Customer Experience
WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Each year, DGI dedicates a virtual conference to the customer experience (CX) of government agencies, which also happens to be the 2nd of the President’s Management Agenda’s three top priorities on “Delivering excellent, equitable, and secure federal services and customer experience.” To improve the citizen experience, Christopher Novak with Red Hat says that “We need to make sure that we have uninterrupted services, rapid response times, secure and flawless infrastructure.” …