Event Recap: Total Experience: Putting People First to Improve Mission Outcomes
WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter According to Jonathan Alboum with ServiceNow, “total experience, TX is equal to CX, customer experience, plus EX, employee experience and UX, user experience. Many know that the customer experience Executive Order came from the White House. Alboum also sees this as “a call for improving employee experiences” and adds “when you have great employee experiences, you get a really engaged workforce, and that engaged workforce is going to deliver better …