Event Recap: Improving Public Sector CX
WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Why care about CX? For one, Okta’s LaRel Rogers reminded us that “Customer Service is the second priority in the President’s Management Agenda.” In addition, there are numerous “CX Laws, Executive Orders, and Memos.” Even a number of CXO positions are being created for agencies to translate CX and integrate it into workplaces that are largely focused on operational requirements. In order to address CX in an agency environment, LaRel …