DGI Staff

WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter As government agencies continue to move from premise-based systems to cloud-based technology, “cost and usability” are primary reasons why the adoption of modernization “mandates are taking so long,” said Amy Hamilton, Sr. Security Advisor with the Dept. of Energy. With the challenge of implementation, there is also an increased need for Zero Trust technology because of the “biggest problem facing security today,” which Don with DLT Solutions cited as “the …

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WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Government agencies are at various stages of FOIA automation. “Everyone has their own unique background and workflow,” said Gray Wallington, Sr. Federal Account Executive with Relativity, “which makes it challenging for digitization and automation.” Even though the U.S. Consumer Product Safety Commission has gone from approximately 60% paper requests down to 5%, according to their Assistant General Counsel Abioye E. Masheim, other agencies aren’t quite there. Dan Feith with Feith …

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WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter “We are past the point of convincing people that we need to do security,” says Alex Reid with 11:11 Systems. At the same time, he added, “we need to all be on the same page as security practitioners.” So, how do agencies ‘get on the same page’? Just as important as it is to have the right hardware, software, and plan in place, it is equally as important to have …

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WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter In the world of CX, “40% of people will tell others about a good experience… while 60% will tell others about a poor experience,” said Russ Jensen, Director of Center for Service Innovation 311/211 City of Knoxville (quoting a study done by Echo Research Ltd.). Additionally, “nearly 66% of respondents (from another study) cited that smartphone apps were among their top three preferred means of engaging with local government.” Given …

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WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter It may seem that current modernization and digital transformation requirements are insurmountable for government agencies. DGI is here to help with that! As such, we organized a webinar focused exclusively on how data fits into all of this, and how to utilize it to meet agency missions. There are countless benefits to collecting, storing, analyzing, and sharing data. In this webinar, five experts spoke about how to use and manage …

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WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Why care about records management automation? The target for M-19-21 is a just six months away, and government agencies vary in their ability to meet the deadline. When DGI polled its government agency participants and asked, “Has your agency accomplished the objectives outlined in M-19-21?”, 35% percent of responses believed they are on track to achieve outcomes outlined in EO or being close. The remaining 65% said they were hoping …

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WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Wonder how many agencies are using AI applications? DGI polled its agency participants in its Demystifying Artificial Intelligence workshop. There is nearly a 50/50 split between agencies who are using AI in some capacity and those who are currently not using it at all. Here are the detailed numbers that illustrate where people are in their process: 29% Yes 8%  Just beginning to use 16% Currently evaluating merits of moving …

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WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter May 19th marked a milestone of over two decades of DGI covering topics focused on customer experience. With last year’s Executive Order to transform “Federal CX & Service Delivery”, the Virtual Customer Experience Conference 2022 was customized to meet agency needs. Content was developed by the CX, Educational Advisory Committee and from audience feedback over CX-related programming during the past year. Panelists and a presenter addressed topics including: Aligning CX, …

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WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter Why care about digitizing records management? DGI event sponsor, Collabware reminds us that under government-wide policy M-19-21, “the deadline for agencies to transition their government records (and metadata) management entirely into an electronic environment is by the end of 2022. NARA will stop accepting new paper records after this time.” The M-19-21 directive is intended to “help the government transition fully to electronic records for increased efficiency, accuracy, and improved storage.” With this …

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WATCH ON DEMAND VIDEO Share this post LinkedIn Facebook Twitter “You must operate under the presumption that your trusted partner’s network is already compromised,” said Darryn Graham with Software AG Government Solutions. Confluent’s Andrew Jacob added, “you can’t verify and protect what you can’t see.” With that said, government agencies are looking to Zero Trust cyber security to require all users, whether in or outside an agency’s network, to be authenticated, authorized, and continuously validated before getting or maintaining access …

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